N.E.T.R. Inc.
  • Customer Service
  • North Andover, MA, USA
  • Full Time

We are actively seeking experienced and organized Service Dispatcher to join our team at N.E.T.R.  This full-time position is for someone who has excellent communication skills and thrives in a fast-paced environment. Our Service dispatcher is responsible for managing, planning the workload for our service technician. If these qualities sound like you and you are available from Monday-Friday 7:00- 5:00, then we encourage you to apply! This position pays anywhere between $45,000-$65,000 per year depending on experience.

About Us

N.E.T.R has been installing air conditioning systems in Boston and the surrounding areas since 1989.  Our dedication to our customers' needs has helped us to be one of the most respected names in refrigeration and cooling in New England.  What sets us apart is that we are one of the largest ductless contractors in New England.  We have residential installation staff exclusively dedicated to Ductless Heating and Air Condition Solutions.

We acknowledge and value the time and hard work put in by our team.  That's why we offer full time benefits which include: A competitive salary, medical insurance, retirement plan, and vacation/sick time accrual.  Our team defines our work culture and when you come to work for us, you are working with a company that truly care and values your talents.

A day in the life of a Service Dispatcher

A crucial part of this role relies on your excellent communication skills.  You will be responsible for dispatching duties to our service techs. You will address and respond to all service calls through a variety of communication, as well as set up and maintain customers' accounts through Wintac Service Software. You will schedule customer service appointments, prioritize and set geographic routing techniques. You will ensure that all service techs have all equipment needed.

This job takes place in an office setting and requires some basic bookkeeping.  You will record data for invoices, record time for technicians to ensure proper billing, and maintain specific work order data for ongoing daily jobs.

Your multitasking abilities and strong organizing skills help ensure the success of N.E.T.R  Inc.

Qualifications

  • Experience in a relevant position
  • Strong verbal and written communication skills
  • Solid customer service experience
  • Experience working in the HVAC industry a plus!
  • Proficient in Microsoft Office including Word and Excel
  • Team Player
  • Muti-tasking abilities 
  • Motivated

Ready to join our team?

We understand that your time is valuable and that is why we have a very quick and easy application process. If you feel that this position would be a great fit for you, please fill out our 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!

No phone calls or agencies please.

EOE

N.E.T.R. Inc.
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